Privacy Policy

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Last updated: March 25, 2026

Indigo Live Inc. ("Indigo Live," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites (indigolive.com and related subdomains) or contact us about our event production services.

1. Information We Collect

Information You Provide

  • Contact forms: Name, email address, phone number, event details, and any message you submit.
  • Quote requests: Event type, date, location, attendance, and budget information.
  • Chat widget: Name, mobile number (if provided for SMS continuation), and chat messages.

Information Collected Automatically

  • Log data: IP address, browser type, pages visited, and time of visit.
  • Cookies: We use session cookies for site functionality. We do not use tracking cookies for advertising.
  • Analytics: We use Google Analytics to understand site traffic. This data is anonymized and aggregated.

2. How We Use Your Information

  • To respond to your inquiries and provide event production quotes.
  • To communicate with you about your event via email, phone, or SMS (if you opt in).
  • To improve our website and services.
  • To comply with legal obligations.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. SMS Communications

If you provide your mobile number through our chat widget or contact forms and consent to SMS communication, we may send you messages related to your event inquiry. Message and data rates may apply. You can opt out at any time by replying STOP to any SMS message.

SMS communications are facilitated through Twilio. Your phone number is used solely to respond to your inquiry and is not shared with third parties for marketing.

4. Data Retention

We retain contact and inquiry information for up to 3 years to support ongoing client relationships and legal compliance. Chat conversation data is retained for 12 months. You may request deletion of your data at any time by contacting us.

5. Third-Party Services

6. Security

We implement reasonable technical and organizational measures to protect your information, including SSL encryption, access controls, and secure data storage. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Opt out of SMS communications at any time.

To exercise these rights, contact us at production@indigolive.com.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us: